Wilmslow Health Centre

Wilmslow Health Centre 2021-07-08 Person 5 5 0

Had a health check today. It was quick, efficient with a warm and friendly approach. Explained what was going to happen and gave us opportunity to ask questions.

Nothing specific could have been better. It was great.

Wilmslow Health Centre 2021-05-20 Person 4 5 0

The Reception and Medical Staff are all great and I have absolutely no issues there, but since Covid-19 it has become extremely difficult to get an appointment and if you call you have to listen to a 3 1/2 minute message to find out what you are supposed to do before being sent to a website for triage. Everything used to be very simple and you could speak to a real person if you were unsure or book routine appointments via an app. This definitely adds to the general level of anxiety for people right now when it is made very difficult to seek help with something non Covid related. (And seemingly even more difficult if you do actually want help with something Covid related from what I can tell from the phone message and the website!) Everyone I speak to who also goes here is a combination of confused, annoyed, and anxious because of the current system. I know it's not been easy for the people who work here either but there must be a better way.

Make it easier to talk to a person and book appointments.

Wilmslow Health Centre 2021-05-18 Person 4 5 0

I wasn’t able to access the online service over the weekend

I found the online service difficult to navigate

Wilmslow Health Centre 2021-04-22 Person 1 5 0

I received a text advising to attend the surgery at a particular time. When I arrived I was told it would actually be a telephone assessment. I waited for half an hour in the car but didn't receive a call. I eventually received a call 45 minutes later but I missed the call in the car on the way home. The message said I would receive a call in the afternoon but it wasn't received.

A callback.

Wilmslow Health Centre 2021-04-17 Person 5 5 0

Had an appointment with a practice nurse who put me at complete ease during a procedure. Would highly recommend this practice

Nothing